At Anweety Jewels, we want every order to reach you safely and exactly as expected. Our jewellery and accessories are carefully checked and packed before dispatch.

1. Payment Methods

Anweety Jewels accepts secure prepaid online payments through Razorpay and Cash on Delivery (COD), subject to the payment methods and serviceability available at checkout.

Available prepaid payment methods may include UPI, debit cards, credit cards, net banking and other payment options supported by Razorpay and displayed at checkout.

A ₹20 COD handling fee is applicable to orders placed using Cash on Delivery.

For prepaid orders, order processing begins after successful payment confirmation. COD orders are processed after successful order confirmation.

2. Order Cancellation

An order may be cancelled only before it has been shipped or dispatched.

Once an order has been shipped or handed over to the courier partner, it cannot normally be cancelled.

For an eligible prepaid order cancelled before dispatch, the applicable refund will be initiated to the original payment method.

Once an eligible cancellation is approved, the refund will generally be processed within 5–7 business days after approval. The time taken for the refunded amount to reflect in your account may vary depending on the bank, Razorpay or other applicable payment provider.

For COD orders cancelled before dispatch, no monetary refund is applicable unless an amount has already been collected.

3. Eligible Returns

Returns, replacements or other appropriate resolutions may be considered in the following circumstances:

• The item received is damaged or defective.
• The wrong product has been delivered.
• The product received is materially different from the product ordered.
• An item is missing from the order due to an error on our part.

To report an eligible issue, you must contact Anweety Jewels within 48 hours of delivery.

Please provide your order number, photographs/videos of the product and packaging, and a brief description of the issue.

4. Unboxing Video & Claim Verification

For claims relating to a damaged, defective, missing, tampered or incorrect product, customers are required to provide a clear, continuous and unedited unboxing video, recorded from before the sealed parcel is opened until all items received are clearly visible.

The video should clearly show:

• The sealed outer packaging before opening.
• The shipping label and available order details.
• The condition of the package.
• Continuous opening of the parcel without cuts or interruptions.
• All products and contents received.
• The claimed damage, defect, missing item or incorrect product.

Edited, altered, AI-generated, AI-manipulated, digitally modified, stitched or otherwise unverifiable photographs or videos may not be accepted as valid evidence.

Photographs may be requested as additional supporting evidence but may not, by themselves, be sufficient to verify certain damage, missing-item, tampering or incorrect-product claims.

Anweety Jewels may request additional information or evidence where reasonably necessary to verify a claim.

Claims involving suspected manipulation, fraud or insufficient evidence may be declined after review, subject to applicable consumer law.

5. Non-Returnable Situations

Returns will generally not be accepted for:

• Change of mind.
• Incorrect product selection by the customer.
• Minor variations in colour, texture, finish or appearance caused by lighting, photography or different screen/display settings.
• Products that have been worn, used, altered, washed, damaged or mishandled after delivery.
• Products returned without their original packaging or accessories, where applicable.
• Requests submitted after the applicable return/reporting period.
• Damage caused by improper handling, storage or use by the customer.
• Normal wear and tear.

For hygiene and quality reasons, certain jewellery items may not be eligible for return once worn or used, except where the item was received damaged, defective or incorrect, subject to applicable law.

6. Return Approval & Inspection

Submitting a return or replacement request does not automatically guarantee approval.

Once a request is received, Anweety Jewels will review the information, photographs, videos and other supporting evidence provided by the customer.

If the request is approved, we will provide the applicable return, replacement or resolution instructions.

Where a product is required to be returned, it must be returned in its original condition and packaging, to the extent reasonably possible.

Returned products may be inspected before a refund, replacement or exchange is approved.

Anweety Jewels may decline a request where the product or claim does not meet the eligibility requirements stated in this policy, subject to applicable consumer law.

7. Return Shipping

If a product is verified as incorrect, defective or damaged due to an issue attributable to Anweety Jewels, we will provide an appropriate resolution and, where applicable, bear the eligible return shipping cost.

Where delivery or return issues arise because of:

• An incorrect or incomplete address supplied by the customer.
• Customer unavailability.
• Refusal to accept delivery.
• Failure to respond to reasonable delivery attempts.
• Other circumstances attributable to the customer.

Applicable forward shipping, return shipping or Return-to-Origin (RTO) charges may be deducted from any eligible refund, where permitted by law.

8. Refunds

For eligible prepaid orders, once the applicable return or refund request has been approved and, where required, the returned product has been received and successfully inspected, the applicable refund will be initiated to the original payment method.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in the customer’s account may vary depending on Razorpay, the customer’s bank or other applicable payment provider.

For eligible COD orders where payment has already been collected and a monetary refund is approved, Anweety Jewels may request appropriate bank account or other supported payment details from the customer to process the refund.

Original shipping charges, COD handling fees, return shipping charges, RTO charges or other non-refundable charges may be excluded or deducted from the refund where applicable and permitted by law.

9. Undelivered, Refused or Return-to-Origin Orders

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information, and for remaining reasonably available to receive their shipment.

An order may be treated as Return to Origin (RTO) if delivery cannot be completed because:

• The customer refuses delivery.
• The customer is repeatedly unavailable.
• The address or contact information supplied is incorrect or incomplete.
• The customer fails to accept the shipment after reasonable delivery attempts.
• Delivery cannot be completed due to circumstances attributable to the customer.

For prepaid orders, any eligible refund will generally be processed only after the parcel has been returned to and received by Anweety Jewels.

Applicable forward shipping, RTO or other non-refundable charges may be deducted from the eligible refund where applicable and permitted by law.

Repeated refusal or avoidable RTO of COD orders may affect the availability of Cash on Delivery for future orders from the same customer, where appropriate.

10. Exchanges & Replacements

If you receive a wrong, damaged or defective product, Anweety Jewels may offer a replacement or exchange, subject to verification and product availability.

If the same product is unavailable, we may offer another appropriate resolution, which may include an alternative product of equivalent value or an eligible refund, as applicable.

Replacement and exchange requests remain subject to the eligibility conditions and reporting period stated in this policy.

11. Minimum Order Value & Promotional Benefits

Orders placed through Anweety Jewels may be subject to a minimum order value and other checkout conditions displayed on the website.

Discounts, free shipping, complimentary gifts, coupon benefits and other promotional offers may have separate eligibility requirements or conditions.

If an order involving a promotional benefit is cancelled, returned or partially refunded, the refund or promotional benefit may be adjusted to account for the conditions of the applicable promotion, where appropriate and permitted by law.

12. How to Request a Return, Replacement or Refund

To request a return or replacement, or to report an order-related issue, please contact Anweety Jewels within the applicable reporting period using the customer-support details provided below.

Please provide the following information:

Order Number:
Customer Name:
Registered Contact Number:
Issue/Reason:
Photographs/Unboxing Video:

Requests submitted after the applicable reporting period may not be considered, except where otherwise required under applicable law.

Customer Support

Anweety Jewels
Email: support@anweety.in
Instagram: anweety.jewels
Website: anweety.in
Support Hours: 10AM – 5PM

13. Policy Changes

Anweety Jewels may update or modify this Refund, Return & Cancellation Policy from time to time. Any revised policy will be published on this webpage.

The policy applicable to an order will remain subject to applicable law and the terms presented in connection with the purchase.

By placing an order with Anweety Jewels, you acknowledge that you have read and understood this Refund, Return & Cancellation Policy.